TERMS OF USE

Trevanx™ is owned and operated by Hangzhou Manrou Technology Co., Ltd. | Legal Representative: Li Haiyin | Email: service@trevanx.com | Phone: +86 13631634649
Business Address: Room 307, Block A, Building C, No. 958 Xixi Road, Liuxia Subdistrict, Xihu District, Hangzhou City, Zhejiang Province

Website Access

These Terms of Use govern access to and use of the Trevanx™ website.

They address website content, navigation, functionality, communications, intellectual property, security, and visitor conduct.

Store-related service obligations are addressed separately in our Terms of Service and related policies.

Website Operator

Trevanx™ is operated by Hangzhou Manrou Technology Co., Ltd.

Legal Representative: Li Haiyin
Email: service@trevanx.com
Phone: +86 13631634649
Business Address: Room 307, Block A, Building C, No. 958 Xixi Road, Liuxia Subdistrict, Xihu District, Hangzhou City, Zhejiang Province

Acceptance

Visitors who access or use the website are expected to comply with these Terms of Use and applicable law.

Visitors who do not agree should discontinue use of the website.

Appropriate Website Use

The website may be used for legitimate activities such as viewing products, reviewing product information, reading store policies, submitting legitimate orders, reviewing transportation or return information, contacting customer support, and managing lawful interactions with Trevanx™.

Prohibited Activity

Visitors must not knowingly attempt unauthorized access, bypass security controls, introduce malicious software, interfere with ordinary website operation, create fraudulent interactions, submit intentionally deceptive information, impersonate another person or organization without authority, falsely claim an affiliation with Trevanx™, misuse protected materials, exploit technical errors abusively, or interfere with another visitor's lawful use.

Website Information

We aim to maintain clear and reasonably accurate website information.

Occasional clerical, technical, formatting, product, inventory, or display errors may occur.

Where a material error is identified, it may be corrected.

Corrections are not intended to create a misleading representation of material conditions already applicable to an existing order.

Product Presentation

Product images and descriptions are intended to provide useful and reasonably accurate information.

Minor visual differences can result from photography, lighting, display settings, image reproduction, manual measurement, packaging revisions, or manufacturing batches.

Customers who believe an item materially differs from its applicable description may contact:

service@trevanx.com
+86 13631634649

Intellectual Property

The Trevanx™ name, logo, original written materials, graphics, layouts, and other protected website content may be subject to applicable intellectual property rights.

Visitors may view the website for legitimate personal use.

Access does not transfer ownership of intellectual property rights.

Brand Representation

Visitors and third parties must not use Trevanx™ branding in a manner that falsely implies ownership, authorization, partnership, endorsement, or official affiliation.

Website Availability

We aim to maintain reasonable website availability.

Temporary interruption may result from maintenance, hosting issues, network disruption, software updates, security incidents, external service interruption, or circumstances outside reasonable control.

Continuous availability cannot be guaranteed.

Website Security

Visitors must not intentionally probe, damage, bypass, disable, or interfere with website security without authorization.

Attempts to introduce harmful code or compromise website infrastructure are prohibited.

Customer Accounts

If customer account functionality is available, users should take reasonable precautions to protect account credentials and devices.

Suspected unauthorized activity may be reported through:

service@trevanx.com
+86 13631634649

Communications With Trevanx™

Information submitted to customer support should be accurate to the best of the sender's knowledge.

Customers may raise legitimate questions or concerns relating to products, orders, transportation, returns, refunds, website information, or customer support.

Customer service requests are normally reviewed and responded to within 3 business days.

Privacy

Information associated with website use may be handled according to the Trevanx™ Privacy Policy.

Visitors should review that policy for information concerning data categories, operational uses, cookies, service providers, retention, security, and applicable privacy choices.

External Services

The website may contain links to independently operated third-party websites or services.

The presence of a link does not mean that Hangzhou Manrou Technology Co., Ltd. controls every aspect of the external website or service.

Visitors should review the applicable external terms and privacy information before using those services.

Store Timeframes

Where relevant, the following Trevanx™ standards apply:

Eligible Return Period: 30 calendar days after delivery.

Approved Refund Timeframe: Generally 7–10 business days after applicable review and approval.

Estimated Transportation Period: Generally 3–7 business days after dispatch.

Customer Support Handling: Normally within 3 business days.

Detailed conditions remain subject to the policy governing the relevant issue.

Protection of Website Integrity

Where credible evidence indicates fraudulent activity, malicious software, unauthorized access, technical attacks, or deliberate system misuse, reasonable measures may be taken to protect the website, customers, and company.

This provision does not prevent legitimate customer complaints or ordinary support requests.

General Website Limitation

Website information is provided for legitimate retail and informational purposes.

Although we aim to maintain accurate information and reliable website functionality, no online service can guarantee that every non-material technical element will remain error-free at all times.

Nothing in these Terms is intended to exclude rights or responsibilities that cannot lawfully be excluded.

Relationship With Other Policies

These Terms of Use primarily govern access to the website.

The Terms of Service govern store-related services.

The Shipping Policy addresses transportation and delivery.

The Return Policy addresses return eligibility and refund handling.

The Privacy Policy addresses information handling.

These policies are intended to operate together without creating conflicting material rules.

Updates

These Terms may be revised when website functionality, security practices, operating procedures, or applicable requirements change.

Website Contact Record

Brand: Trevanx™
Company: Hangzhou Manrou Technology Co., Ltd.
Legal Representative: Li Haiyin
Business Address: Room 307, Block A, Building C, No. 958 Xixi Road, Liuxia Subdistrict, Xihu District, Hangzhou City, Zhejiang Province
Email: service@trevanx.com
Phone: +86 13631634649