RETURN POLICY

Trevanx™ is owned and operated by Hangzhou Manrou Technology Co., Ltd. | Legal Representative: Li Haiyin | Email: service@trevanx.com | Phone: +86 13631634649
Business Address: Room 307, Block A, Building C, No. 958 Xixi Road, Liuxia Subdistrict, Xihu District, Hangzhou City, Zhejiang Province

30-Day Return Period

Eligible products may be returned within 30 calendar days after delivery.

The return period begins on the date the product is delivered.

Customers seeking a return should contact us within this period and obtain the applicable return instructions before sending an item.

Starting Your Request

Contact:

Email: service@trevanx.com
Phone: +86 13631634649

Please provide the order reference, product involved, reason for requesting the return, and any supporting photographs or video that are reasonably relevant.

Customer service requests are normally reviewed and responded to within 3 business days.

Condition of Preference-Based Returns

For an ordinary preference-based return, the item should generally remain unused beyond what is reasonably necessary to inspect it.

The product should not have been intentionally damaged or materially altered.

Original components, included accessories, and original packaging should be included where reasonably possible.

The product must also be reasonably identifiable as the item associated with the applicable order.

Reasonable product inspection does not automatically make an otherwise eligible return invalid.

Where to Send a Return

Do not automatically send a product to the public business address displayed on this website.

That address identifies Hangzhou Manrou Technology Co., Ltd. as the company operating Trevanx™ and is not necessarily the logistics facility used for a particular return.

After an eligible request is reviewed, customer support will provide the appropriate return destination and instructions.

Preference-Based Returns

A preference-based return may arise where the customer changes their mind, no longer wants the product, selects an incorrect variation despite accurate product information, or decides not to retain a correctly supplied and non-defective item.

For an eligible preference-based return, return transportation costs may be the customer's responsibility.

Damaged Items

If a product arrives damaged, contact customer support promptly.

Retain the product and relevant packaging where reasonably possible until the matter has been reviewed.

Photographs or video may be requested where useful for evaluating the condition.

Defective Products

Where an item appears defective or materially fails to function as described, contact:

service@trevanx.com
+86 13631634649

Provide the order information and a clear description of the issue.

Incorrect or Incomplete Orders

If an incorrect product is supplied or a material component is missing, contact customer support.

Where the issue is confirmed, an appropriate corrective solution will be provided.

Responsibility for Return Transportation

For eligible preference-based returns involving correctly supplied and non-defective products, customers may be responsible for return transportation costs.

Where a product was damaged, defective, incorrect, or materially inconsistent with its applicable description, the customer will not be required to bear additional return transportation costs solely to correct that issue.

Inspection of Returned Goods

Where physical return of a product is required, the item may be reviewed after receipt.

The review may consider product identity, overall condition, included components, missing accessories, use beyond reasonable inspection, damage occurring after delivery, and compliance with applicable return requirements.

Minor packaging imperfections alone will not automatically invalidate an otherwise legitimate return when they do not materially affect the product.

Refund Timeframe

After the applicable return has been received where required, reviewed, and approved, the approved refund is generally completed within 7–10 business days.

Delivery Concerns

Delivery-related problems are reviewed separately from ordinary preference-based returns.

If a shipment appears materially delayed, lost, damaged during transportation, or cannot reasonably be located, contact:

Email: service@trevanx.com
Phone: +86 13631634649

Relevant carrier information and delivery circumstances may be reviewed before an appropriate resolution is determined.

Protection Against Misuse

We may investigate credible evidence of deliberate return fraud, intentional product substitution, manipulated evidence, or other misuse of the return procedure.

This provision is not intended to interfere with legitimate returns, delivery complaints, or genuine product-quality concerns.

Consumer Rights

Nothing in this Return Policy is intended to restrict rights that cannot lawfully be excluded under applicable consumer protection requirements.

Where mandatory law provides greater protection, those requirements will apply.

Return Support

Company: Hangzhou Manrou Technology Co., Ltd.
Legal Representative: Li Haiyin
Email: service@trevanx.com
Phone: +86 13631634649
Normal Support Handling: Within 3 business days