TERMS OF SERVICE

Trevanx™ is owned and operated by Hangzhou Manrou Technology Co., Ltd. | Legal Representative: Li Haiyin | Email: service@trevanx.com | Phone: +86 13631634649
Business Address: Room 307, Block A, Building C, No. 958 Xixi Road, Liuxia Subdistrict, Xihu District, Hangzhou City, Zhejiang Province

Scope

These Terms of Service govern store-related services available through Trevanx™, including product information, order administration, fulfillment, transportation support, returns, refunds, and customer service.

These Terms should be read together with the other policies available on the Trevanx™ website.

Store Operator

Trevanx™ is operated by Hangzhou Manrou Technology Co., Ltd.

Legal Representative: Li Haiyin
Email: service@trevanx.com
Phone: +86 13631634649
Business Address: Room 307, Block A, Building C, No. 958 Xixi Road, Liuxia Subdistrict, Xihu District, Hangzhou City, Zhejiang Province

Product Information

We aim to provide reasonably clear and accurate product information.

Depending on the item, information may include product photographs, materials, measurements, intended use, functional characteristics, included components, compatibility details, and other relevant specifications.

Customers should review the applicable product information before submitting an order.

Product Variations

Minor variations may occur because of lighting, photography, screen settings, manual measurement, packaging changes, manufacturing processes, or production batches.

A minor variation that does not materially affect a product's essential characteristics or intended function does not automatically mean that the product is inconsistent with its description.

Availability

Product availability may change.

Displaying a product through the website does not guarantee indefinite availability.

If a product cannot reasonably be fulfilled because its availability changes, the matter will be reviewed and an appropriate solution provided.

Customer Information

Customers should provide reasonably accurate and complete recipient, contact, and delivery information.

Where information requires correction, contact:

service@trevanx.com
+86 13631634649

Whether a requested modification can be completed depends on the actual preparation and dispatch status.

Order Review

An order may be reviewed where reasonably necessary because of product unavailability, an obvious listing or technical error, suspected fraudulent activity, a delivery restriction, a legal restriction, intentional website misuse, or circumstances making fulfillment objectively impracticable.

These provisions are not intended to eliminate legitimate customer rights or avoid applicable store obligations.

Preparation and Transportation

Orders require preparation before dispatch.

After dispatch, estimated transportation time is generally 3–7 business days.

Transportation may be affected by carrier conditions, destination, public holidays, customs procedures where applicable, severe weather, or circumstances outside reasonable operational control.

Tracking and Delivery Issues

Where tracking is available, relevant tracking information should become available after dispatch.

If a package appears materially delayed, lost, damaged during transportation, or cannot reasonably be located, customers should contact our support team.

Relevant carrier information and surrounding circumstances may be reviewed before an appropriate resolution is determined.

Returns

Eligible products may be returned within 30 calendar days after delivery.

Customers should obtain appropriate return instructions before sending an item.

The public business address displayed on the website is not automatically the designated return facility for every order.

Preference-Based Returns

For an eligible preference-based return involving a correctly supplied and non-defective product, return transportation costs may be the customer's responsibility.

Additional requirements are explained in our Return Policy.

Damaged, Defective, or Incorrect Products

If a product arrives damaged, defective, incorrect, incomplete, or materially inconsistent with its applicable description, contact customer support.

We may request information reasonably necessary to evaluate the issue.

Depending on the circumstances, an appropriate resolution may include replacement, return arrangements, refund, or another reasonable corrective measure.

Refund Timeframe

Approved refunds are generally completed within 7–10 business days after the applicable review and approval process.

Customer Service

Customer support requests are normally reviewed and responded to within 3 business days.

Email: service@trevanx.com
Phone: +86 13631634649

Intellectual Property

Unless otherwise stated, the Trevanx™ brand name, logo, original website copy, graphics, layouts, and other protected materials may be subject to applicable intellectual property rights.

Access to the website does not transfer ownership of these rights.

Appropriate Store Use

Visitors and customers must not intentionally commit fraud, submit deliberately false information, attempt unauthorized system access, introduce harmful software, interfere with website security, impersonate another individual without authorization, deliberately abuse return procedures, or use store services unlawfully.

Legitimate complaints, reasonable delivery inquiries, and genuine return requests are not considered misuse merely because they concern a dispute or service issue.

External Operational Providers

Some store functions may rely on independent providers supporting website infrastructure, hosting, fulfillment, transportation, communications, security, or related services.

The use of external providers does not prevent Trevanx™ from reviewing legitimate concerns related to our own store obligations.

Consumer Rights

Nothing in these Terms is intended to exclude rights or responsibilities that cannot lawfully be excluded.

Operational Standards

The principal Trevanx™ service standards are:

Return Period: 30 calendar days after delivery
Refund Timeframe: 7–10 business days after applicable review and approval
Transportation Estimate: 3–7 business days after dispatch
Customer Support Handling: Within 3 business days

Changes to These Terms

We may revise these Terms where reasonably necessary to reflect changes in website functionality, operational procedures, applicable requirements, or store practices.

Contact Information

Company: Hangzhou Manrou Technology Co., Ltd.
Legal Representative: Li Haiyin
Email: service@trevanx.com
Phone: +86 13631634649