ABOUT US

Trevanx™ is owned and operated by Hangzhou Manrou Technology Co., Ltd. | Legal Representative: Li Haiyin | Email: service@trevanx.com | Phone: +86 13631634649
Business Address: Room 307, Block A, Building C, No. 958 Xixi Road, Liuxia Subdistrict, Xihu District, Hangzhou City, Zhejiang Province

The Company Behind Trevanx™

Trevanx™ is the customer-facing retail brand operated by Hangzhou Manrou Technology Co., Ltd.

We created Trevanx™ around a simple operating principle: important information about a store should be easy to identify before a customer needs assistance. Visitors should be able to understand who operates the website, what a product is intended to provide, how an order is transported, how a return may be requested, and how customer service can be reached.

For that reason, our business identity and contact details are displayed throughout our principal store pages rather than being limited to a single contact page.

Business Information

Brand: Trevanx™
Legal Company Name: Hangzhou Manrou Technology Co., Ltd.
Legal Representative: Li Haiyin
Business Address: Room 307, Block A, Building C, No. 958 Xixi Road, Liuxia Subdistrict, Xihu District, Hangzhou City, Zhejiang Province
Customer Support Email: service@trevanx.com
Customer Support Phone: +86 13631634649

The same business identity is intended to be used consistently throughout the Trevanx™ website.

How We Describe Our Products

We aim to present product information in a practical and understandable way.

Depending on the item, the relevant product page may contain information about materials, dimensions, functions, included components, intended uses, compatibility, care considerations, photographs, or other characteristics that may help a customer evaluate the product.

Customers should review the applicable product page before submitting an order.

Product images are intended to represent the item accurately. Minor differences can nevertheless occur because of photography, lighting, display settings, packaging revisions, manual measurement, manufacturing methods, or production batches.

A reasonable minor variation does not automatically mean that a product materially differs from its description.

Responsible Product Claims

Trevanx™ aims to avoid unsupported promises, fabricated endorsements, invented certifications, false scarcity, and exaggerated claims.

Product descriptions should reflect characteristics that can reasonably be supported.

Where an item received appears materially inconsistent with the applicable product information, customers may contact our support team for review.

Our Main Service Standards

The principal operational timeframes used by Trevanx™ are:

Return Period: Eligible products may be returned within 30 calendar days after delivery.

Refund Timeframe: Approved refunds are generally completed within 7–10 business days after the applicable review and approval process.

Transportation Estimate: Estimated transportation time is generally 3–7 business days after dispatch.

Customer Service Handling: Customer support requests are normally reviewed and responded to within 3 business days.

These timeframes should be read together with the detailed conditions provided in the relevant policy.

When a Product Has a Problem

If a product arrives damaged, defective, incorrect, incomplete, or materially inconsistent with its applicable description, customers should contact us promptly.

We may request photographs, video, order information, or other details reasonably necessary to understand the issue.

Depending on the circumstances, an appropriate solution may include replacement, return arrangements, refund, or another reasonable corrective measure.

Customers will not be required to bear additional return transportation costs solely because Trevanx™ supplied a damaged, defective, or incorrect product.

Contacting Our Team

For questions about a product, existing order, transportation, tracking, return, refund, or product condition:

Email: service@trevanx.com
Phone: +86 13631634649

Customer service requests are normally reviewed and responded to within 3 business days.

Providing an applicable order number can help us identify an existing order more efficiently.

Consistency Across Trevanx™

Our About Us, Contact Us, FAQ, Privacy Policy, Return Policy, Shipping Policy, Terms of Service, and Terms of Use are intended to operate together.

Where several pages address the same operational subject, we aim to maintain consistent underlying rules and timeframes.

Changes to This Page

We may update this page when our store practices, product information, website functionality, applicable requirements, or customer service procedures change.

Any update is intended to maintain accurate and useful information for customers.