SHIPPING POLICY

Trevanx™ is owned and operated by Hangzhou Manrou Technology Co., Ltd. | Legal Representative: Li Haiyin | Email: service@trevanx.com | Phone: +86 13631634649
Business Address: Room 307, Block A, Building C, No. 958 Xixi Road, Liuxia Subdistrict, Xihu District, Hangzhou City, Zhejiang Province

Shipping Framework

This Shipping Policy explains Trevanx™ procedures relating to preparation, dispatch, carrier transportation, tracking, delivery exceptions, lost shipments, address issues, and transportation-related assistance.

Preparation Before Transportation

Orders require preparation before they are dispatched.

The information provided for this store does not specify one universal preparation period for every product.

Where an item requires a particular preparation arrangement, relevant information should be communicated where appropriate.

The transportation timeframe stated below begins after dispatch.

Estimated Transportation Period

Estimated transportation time is generally:

3–7 business days after dispatch

This is an estimated carrier transportation period and does not constitute an unconditional promise that every parcel will arrive on a specific date.

Circumstances Affecting Delivery

Delivery may be affected by destination, carrier capacity, local transportation conditions, public holidays, severe weather, customs procedures where applicable, regional disruption, inaccurate recipient information, or circumstances outside reasonable operational control.

Fulfillment and Dispatch Locations

Orders may be fulfilled through different facilities depending on product availability, destination, logistics capacity, and operational requirements.

The public business address displayed on the Trevanx™ website identifies Hangzhou Manrou Technology Co., Ltd. as the legal operator of the store.

It does not necessarily mean that every order is physically dispatched from that address.

Shipping Charges

No universal fixed shipping fee or free-shipping threshold was specified in the store information used to prepare this policy.

Where a shipping charge applies to an order, the applicable shipping information should be clearly presented to the customer before the order is submitted.

Trevanx™ should not introduce an undisclosed shipping charge after an order has already been submitted.

Tracking Information

Where tracking is available for the delivery service used, tracking information should become available after dispatch.

Carrier systems may require additional time before displaying the first transportation event.

A brief delay in the appearance of tracking information does not necessarily indicate that the parcel has failed to enter the carrier network.

Tracking Assistance

For tracking questions:

Email: service@trevanx.com
Phone: +86 13631634649

Please provide the applicable order number and available tracking details.

Customer service requests are normally reviewed and responded to within 3 business days.

Delayed Shipments

Where an order materially exceeds its normal transportation estimate, we may review the carrier tracking history, delivery destination, address details, known transportation disruption, and other relevant circumstances.

Additional investigation may be undertaken where reasonably necessary.

Lost Shipments

If available information reasonably indicates that a shipment has been lost, we will review the circumstances and determine an appropriate solution.

Depending on the individual case, an appropriate resolution may include replacement, refund, or another reasonable remedy.

The fact that a shipment has been transferred to a carrier does not automatically prevent us from reviewing a legitimate lost-package concern.

Parcel Marked Delivered but Not Located

If carrier tracking indicates delivery but the parcel cannot be located, customers should first check the delivery area, mailbox or package area, household members, reception desk, building management, parcel lockers, carrier notices, and other reasonable secure delivery locations.

If the shipment remains unavailable, contact:

service@trevanx.com
+86 13631634649

A carrier delivery event will be considered during the review but will not automatically close a reasonable delivery inquiry.

Address Accuracy

Customers should provide complete and accurate recipient and delivery information.

If an address problem is identified, contact customer support as soon as possible.

Whether a correction remains possible depends on the current fulfillment and carrier status.

Once transportation has progressed sufficiently, a requested change may no longer be technically possible.

Cross-Border Transportation

Some orders may move through cross-border logistics networks.

Where applicable, customs procedures or regional requirements may affect transportation.

Trevanx™ aims not to create a misleading impression about the actual dispatch or fulfillment route.

Transportation Damage

If a product arrives damaged, retain the product and relevant packaging where reasonably possible.

Contact:

Email: service@trevanx.com
Phone: +86 13631634649

Photographs or video may be requested where reasonably useful for evaluating the condition.

Related Return and Refund Rules

Eligible products may be returned within 30 calendar days after delivery, subject to our Return Policy.

Approved refunds are generally completed within 7–10 business days after the applicable review and approval process.

Shipping Support Record

Brand: Trevanx™
Company: Hangzhou Manrou Technology Co., Ltd.
Legal Representative: Li Haiyin
Email: service@trevanx.com
Phone: +86 13631634649
Normal Support Handling: Within 3 business days