PRIVACY POLICY

Trevanx™ is owned and operated by Hangzhou Manrou Technology Co., Ltd. | Legal Representative: Li Haiyin | Email: service@trevanx.com | Phone: +86 13631634649
Business Address: Room 307, Block A, Building C, No. 958 Xixi Road, Liuxia Subdistrict, Xihu District, Hangzhou City, Zhejiang Province

Privacy Overview

This Privacy Policy explains how Trevanx™, operated by Hangzhou Manrou Technology Co., Ltd., may handle information connected with website visits, customer orders, fulfillment, transportation, returns, refunds, and customer support communications.

We aim to use information only where reasonably necessary for legitimate store operations, customer service, security, technical functionality, recordkeeping, or applicable legal obligations.

Information Customers May Provide

Depending on the nature of an interaction, information may include a name, email address, telephone number, delivery address, customer contact information, order reference, product information, tracking information, return records, refund records, and customer service correspondence.

Customers should avoid submitting unnecessary confidential information through ordinary email.

Technical and Website Information

Certain information may be generated when a visitor interacts with the website.

Such information may include browser type, device type, operating system, Internet Protocol address, referring page, viewed pages, interaction events, timestamps, cookie-related information, security signals, and approximate location derived from technical network information.

Purposes of Information Use

Information may be used to administer orders, arrange fulfillment, support transportation, provide tracking assistance, respond to customer questions, evaluate return requests, administer approved refunds, investigate damaged or incorrect products, maintain customer service records, protect website security, detect suspected misuse, diagnose technical issues, maintain appropriate records, and comply with applicable obligations.

Cookies and Similar Technologies

The Trevanx™ website may use cookies or comparable technologies that support functionality, session continuity, security, preferences, analytics, and website performance.

Some technologies may be necessary for ordinary website operation.

Visitors may be able to manage certain browser or website privacy settings where those controls are available.

Restricting essential functionality may affect certain parts of the website.

Operational Providers

We may use external service providers where reasonably necessary to support functions such as hosting, website infrastructure, fulfillment, logistics, customer communications, security, analytics, data storage, and professional services.

Information should be made available only to the extent reasonably required for the relevant function or where otherwise permitted by applicable law.

Delivery-Related Information

Information reasonably necessary to prepare, route, transport, track, deliver, or investigate a shipment may be shared with relevant fulfillment or logistics providers.

Legal and Security Disclosures

Information may be disclosed where reasonably necessary to comply with applicable law, respond to a valid legal request, protect legal rights, investigate suspected fraud, protect customers or other persons, address security concerns, or respond to legitimate regulatory requirements.

Retention of Information

Information may be retained for periods reasonably necessary for customer support, legitimate business records, dispute handling, security, fraud prevention, and applicable legal obligations.

Information that is no longer reasonably necessary may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

Security

We use reasonable administrative, technical, and organizational measures intended to reduce the risk of unauthorized access, misuse, loss, alteration, or disclosure.

No internet-connected service can guarantee absolute security.

Visitors should take reasonable care when using public networks, shared devices, or shared communication accounts.

International Operations

Online retail operations may involve technical, logistics, fulfillment, or service infrastructure located in different jurisdictions.

Information may therefore be processed outside a visitor's country or region where reasonably necessary and permitted by applicable requirements.

Privacy Rights

Depending on applicable law, individuals may have rights concerning access, correction, deletion, restriction, objection, portability, or withdrawal of consent where relevant.

Privacy requests may be submitted through:

Email: service@trevanx.com
Phone: +86 13631634649

We may request information reasonably necessary to verify the identity or authority of the person submitting a request.

Children's Information

Trevanx™ is not intended to knowingly collect children's personal information in circumstances where applicable law requires authorization that has not been obtained.

Where such circumstances are identified, reasonable steps may be taken.

Links to Independent Services

The website may contain links to independently operated websites or services.

Those external services maintain their own privacy practices.

Visitors should review the applicable external privacy information before providing information directly to another service.

Customer Service Records

Customer support communications may be retained where reasonably necessary to resolve an inquiry, document previous assistance, address disputes, prevent misuse, or satisfy legitimate recordkeeping requirements.

Ordinary customer service requests are normally reviewed and responded to within 3 business days.

Privacy Policy Changes

We may revise this Privacy Policy when technology, store operations, customer service procedures, or applicable requirements change.

Privacy Contact Record

Brand: Trevanx™
Company: Hangzhou Manrou Technology Co., Ltd.
Legal Representative: Li Haiyin
Business Address: Room 307, Block A, Building C, No. 958 Xixi Road, Liuxia Subdistrict, Xihu District, Hangzhou City, Zhejiang Province
Email: service@trevanx.com
Phone: +86 13631634649