CONTACT US

Trevanx™ is owned and operated by Hangzhou Manrou Technology Co., Ltd. | Legal Representative: Li Haiyin | Email: service@trevanx.com | Phone: +86 13631634649
Business Address: Room 307, Block A, Building C, No. 958 Xixi Road, Liuxia Subdistrict, Xihu District, Hangzhou City, Zhejiang Province

Customer Assistance

Trevanx™ provides customer support for product questions, existing orders, transportation inquiries, tracking concerns, returns, refunds, damaged products, incorrect products, and other store-related matters.

Support Details

Customer Support Email: service@trevanx.com
Customer Support Phone: +86 13631634649
Customer Service Hours: Email requests may be submitted at any time
Normal Handling Time: Within 3 business days

A separate fixed daily staffed telephone schedule has not been specified. For matters involving photographs, order references, tracking records, or detailed explanations, email is recommended because it creates a written record of the request.

Preparing a Support Request

When contacting us about an existing order, please include the relevant order number wherever possible.

For a product-related issue, identify the product clearly and explain the concern.

Where physical condition is relevant, photographs or video may be requested if reasonably useful for evaluating the situation.

Please avoid including confidential information that is unrelated to the matter being reviewed.

Questions Before Ordering

Customers may contact our team before submitting an order if additional clarification about a product is needed.

Please identify the item and the specific information you would like clarified.

We will make reasonable efforts to answer using available and supportable product information.

Existing Order Questions

If you need to request a change to an existing order, contact us as soon as possible.

Whether a requested change remains possible depends on the order's actual preparation and dispatch status.

Once fulfillment or carrier handling has progressed sufficiently, some modifications may no longer be technically available.

Transportation Assistance

Estimated transportation time is generally 3–7 business days after dispatch.

If tracking remains unchanged for an unusual period, the shipment appears materially delayed, or the package cannot reasonably be located, contact:

Email: service@trevanx.com
Phone: +86 13631634649

Please provide the relevant order number and available tracking information.

Product Problems

If a product arrives damaged, defective, incorrect, incomplete, or materially different from its description, contact us promptly.

Information that may help us review the issue includes the order reference, product name, description of the problem, and relevant photographs or video.

An appropriate solution will be determined according to the circumstances.

Return Assistance

Eligible products may be returned within 30 calendar days after delivery, subject to our Return Policy.

Customers must contact us before sending an item back.

The business address displayed on this website identifies the company operating Trevanx™ and should not automatically be treated as the return destination for a particular order.

The appropriate return instructions and destination will be provided after an eligible request has been reviewed.

Refund Assistance

Approved refunds are generally completed within 7–10 business days after the applicable review and approval process.

If you believe the applicable timeframe has passed, contact:

service@trevanx.com
+86 13631634649

Please include the relevant order number.

Response Standard

Customer support requests are normally reviewed and responded to within 3 business days.

A complex matter involving carrier investigation, product examination, or additional verification may require further review.

Company Contact Record

Brand: Trevanx™
Company: Hangzhou Manrou Technology Co., Ltd.
Legal Representative: Li Haiyin
Business Address: Room 307, Block A, Building C, No. 958 Xixi Road, Liuxia Subdistrict, Xihu District, Hangzhou City, Zhejiang Province
Email: service@trevanx.com
Phone: +86 13631634649